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A Call to Action: Jenny Hixon

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May 1, 2020 – The School of Public Health and Tropical Medicine faculty, staff, students, and alumni are working on the front lines of the COVID-19 outbreak. We have asked any affiliates with our school to share their experiences and stories. This story comes from Jenny Hixon:

I am an SPH alumni, MPH ‘06. In normal times, I am the Violence Prevention Manager for the City of San Antonio Metropolitan Health District. Our entire department has mobilized to respond to COVID-19.

I was tasked with ramping up the City of San Antonio COVID 19 Hotline and E-mail. In the 6 weeks we’ve been in operation, we’ve answered over 18,000 calls and 2,500 emails. Part of our team is dedicated to updating our FAQs daily to ensure we help our community navigate testing, emergency declaration requirements, safety concerns, housing, and all the rolling impacts of COVID-19 on our community.

Staff from all over the health department have volunteered to staff the hotline. Our team is 96 strong and I’ve had the opportunity to work with people across the department. I’ve never been more proud of our public health workforce that steps up and steps in wherever needed.

To learn more visit: https://www.sanantonio.gov/health/news/alerts/coronavirus

Office in San Antonio

Notes to City of San Antonio