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Testing FAQs

We answer several questions related to testing and the Tulane surveillance program below, but visit the university's expanded Public Health Strategies page for more information.

How will I know when I should get tested? 

Tulane University is requiring all faculty, staff, and students to complete COVID-19 surveillance testing prior to arriving on campus or on their return to campus, including those those who have been on campus. Learn more on the university's testing page. Initial testing for faculty, staff, and students began the week of July 27 and will end August 18. Thereafter, testing will be required monthly, and you will get a follow-ip email each time to schedule.
 
If you have not received the email with your personal QR code, first conduct a search of your email box for a message from no-reply@lablynx.com.  (It could have gone to your junk/spam folder.)  A sample of the email you should have received is attached.
 
The email includes your individual QR code, which you must have in order to be tested. The QR code is specific to each university employee and student; they are not interchangeable. The attached email is a sample with no QR code.
 
If you have not received this email with a QR code, please send an email to chtestresults@tulane.edu and include your splash card number.
 
Everyone who will be on campus for any purpose must take a test between July 19 and August 19.  If you have questions, email chtestresults@tulane.edu

Where do I go for testing?

The Downtown Testing Center is next to Tulane Hospital’s LaSalle Garage exit, located at 226 South Villere Street, New Orleans, 70112.

The Uptown Testing Center is at Tulane Paterson House, aka, Tulane Paterson Hall. You can use your smartphone maps to locate by entering Tulane Paterson Hall for directions on uptown campus.

What else do we need to do? Will Tulane be conducting temperature checks? 

Tulane is delivering a daily (7 days per week) text message with a link to an easy-to-follow symptom monitoring protocol. Self-checks for temperature are included in this monitoring protocol. Tulane will not be conducting on-site temperature checks.You must fill out this questionnaire each day before you come to any Tulane campus. Learn more. 

What if I'm not getting the daily monitoring text messages?

If you are not getting the daily symptom questionnaire, check that your mobile phone is registered for emergency messages from Tulane. Visit this page for step-by-step instructions.Learn more. 

What if I'm not a full-time student or I'm taking classed online but need to go to the campus? Do I have to pay a fee for the surveillance testing?

Eligibility for the testing program is not linked to paying student health service fees or to class registration status (online or hybrid/in-person). There is no charge for the surveillance testing. All Tulane affiliates who are tested through the Tulane system and found to be positive will undergo Tulane contact tracing.

What happens if the surveillance testing determines that I'm positive for COVID-19?

If you test positive, do not return to class or work at Tulane. Remain isolated at home. If you are asymptomatic and feel well, you can likely continue work or class remotely. If you feel ill, contact your healthcare provider (employees and students who are not on T-SHIP) or the Student Health Center (students covered by T-SHIP). 

Medical services through Campus Health are only available to students who pay the student health service fee and have campus health access. Students who do not have campus health service access may call the nurse advice line for assistance, but they cannot be seen for illness at campus health. These students would have to see an outside healthcare provider if they need medical evaluation.  

What do I do if I exhibit symptoms of COVID-19 or have been exposed to someone who has tested positive? 

The Tulane Surveillance Testing program is only for asymptomatic/non-exposure testing. If you have symptoms of COVID-19 or you have been exposed, contact your healthcare provider (employees and students who are not on T-SHIP) or the Student Health Center (students covered by T-SHIP). 

Medical services through Campus Health are only available to students who pay the student health service fee and have campus health access. Students who do not have campus health service access may call the nurse advice line for assistance, but they cannot be seen for illness at campus health. These students would have to see an outside healthcare provider if they need medical evaluation.  

What does the contact tracing program entail?

Campus Health has implemented a Tulane community contact tracing program. This program utilizes in-person staff in addition to technology to notify people who were potentially exposed. For students, appropriate quarantine of the positive student and their contacts will be necessary. Consistent with HIPPA policies, confidentiality of employees and students with confirmed tests will be maintained. This protocol is based on CDC best practices and will be coordinated with City and State efforts.

If a positive test is confirmed, Campus Services will deploy a team to sanitize the person’s primary touchpoints (workspaces, classrooms, etc.) within 4 hours. 

For questions about contact tracing, email CHContactTrace@tulane.edu.

I'm a student, who is planning on traveling, what should I do in terms of COVID testing and reporting?

We want to remind students that if they decided to leave the city during this time, they must inform the university by completing this form and they must be tested and cleared before returning to campus.