Technology Assistance FAQ

As of right now, computer labs are open and students can enter Tidewater to use them, but remember to practice social distancing. If you have a smartphone, you can use the Zoom application to access live classes. You can also use your smartphone as a hotspot to provide internet connectivity for your laptop. Contact help@tulane.edu if you need assistance with any of these methods. Students can apply to Tulane's Emergency Fund here if they need additional assistance: https://tulane.co1.qualtrics.com/jfe/form/SV_9AGBWBVRkUufivP

Use virtual backgrounds if needed on Zoom. If you don’t need to speak, mute the sound if there is distracting background noise. You can also turn off your video if needed.

Sherri Yang has provided online webinar tutorials on using Terra Dotta. They can be viewed here:

• Student Tutorial: https://tulane.yuja.com/V/Video?v=833350&node=3485566&a=1586571683&autoplay=1
• Advisor Tutorial: https://tulane.yuja.com/V/Video?v=843339&node=3534489&a=716479958&autoplay=1

Please be advised that we have received reports that the zoom settings were reset by administrator. In particular, the screen sharing options which allow participants to share their screen. If you experience this, you can change the settings back to where they were or choose the options that works best for you by doing the following:

According to Wikipedia: Zoombombing refers to the unwanted intrusion of an individual in a video conference call. The term became popular in 2020, after the COVID-19 coronavirus forced many people to stay at home, and use videoconferencing on a large scale.

So what can you do? Following are steps you can take to control your Zoom meetings:

• Avoid using your Personal Meeting ID (PMI) to host public events.
• Require users to sign in to join a meeting (will only allow your domains to access)
• Turn off file transfer
• Mute Participants on Entry
• Prevent removed participants from rejoining
• Remove the ability for participants to share their screen (you can give them back this ability when you are ready)

As you can see, one of the tips is to remove the ability for participants to share their screen. This explains why Tulane’s Zoom administrator made this change last week.

This article discusses these tips, how to change them, and more.

https://blog.zoom.us/wordpress/2020/03/20/keep-the-party-crashers-from-crashing-your-zoom-event/

If you have any questions or need help with these options, please e-mail SPHTM-IT at sphhelp@tulane.edu.

Faculty/Staff/Students

SPHTM-IT

Faculty and Staff can submit support tickets at http://support.tulane.edu or email   SPHHELP@tulane.edu

Faculty and Staff looking for support over the phone should call:

• 504-988-2685 or 504-988-8888, From the Uptown or Downtown Campus

Main University IT

Students should visit the Service Desk at http://support.tulane.edu

Students may enter a support ticket at http://support.tulane.edu or email help@tulane.edu, SPHHELP@tulane.edu

Students looking for support over the phone may call:

• 504-862-8888 or extension 2-8888, From the Uptown Campus
• 504-988-8888 or extension 8-8888, From the Downtown Campus

The phone lines are available: Monday through Friday 7:00 AM – 9:00 PM  or Saturday and Sunday 8:30 AM – 5:00 PM