STUDENTS
If you have questions about your course, please email your instructor. If you have tech questions you, refer to these resources:
The phone lines are available Monday through Friday 7:00 AM – 9:00 PM and Saturday and Sunday 8:30 AM – 5:00 PM
FACULTY/STAFF
Access to these applications can be made available to courses which require them. Professors teaching courses that require the use of STATA/SAS/SPSS/GIS/NVivo need only to submit a list of their student's Tulane email addresses to SPHHELP@tulane.edu and we will grant access to those users. We will also provide instructions on how they can access these programs from off campus.
In addition, SAS and SPSS are available for free to our students at https://tulane.onthehub.com/
In the meantime if you need assistance with your technology:
STUDENTS
If you have questions about your course, please email your instructor. If you have tech questions you, refer to these resources:
The phone lines are available Monday through Friday 7:00 AM – 9:00 PM and Saturday and Sunday 8:30 AM – 5:00 PM
FACULTY/STAFF
As of right now, computer labs are open and students can enter Tidewater to use them, but remember to practice social distancing. If you have a smartphone, you can use the Zoom application to access live classes. You can also use your smartphone as a hotspot to provide internet connectivity for your laptop. Contact help@tulane.edu if you need assistance with any of these methods. Students can apply to Tulane's Emergency Fund here if they need additional assistance: https://tulane.co1.qualtrics.com/jfe/form/SV_9AGBWBVRkUufivP
Use virtual backgrounds if needed on Zoom. If you don’t need to speak, mute the sound if there is distracting background noise. You can also turn off your video if needed.
Sherri Yang has provided online webinar tutorials on using Terra Dotta. They can be viewed here:
Please be advised that we have received reports that the zoom settings were reset by administrator. In particular, the screen sharing options which allow participants to share their screen. If you experience this, you can change the settings back to where they were or choose the options that works best for you by doing the following:
According to Wikipedia: Zoombombing refers to the unwanted intrusion of an individual in a video conference call. The term became popular in 2020, after the COVID-19 coronavirus forced many people to stay at home, and use videoconferencing on a large scale.
So what can you do? Following are steps you can take to control your Zoom meetings:
As you can see, one of the tips is to remove the ability for participants to share their screen. This explains why Tulane’s Zoom administrator made this change last week.
This article discusses these tips, how to change them, and more.
https://blog.zoom.us/wordpress/2020/03/20/keep-the-party-crashers-from-crashing-your-zoom-event/
If you have any questions or need help with these options, please e-mail SPHTM-IT at sphhelp@tulane.edu.
Faculty/Staff/Students
SPHTM-IT
Faculty and Staff can submit support tickets at http://support.tulane.edu or email SPHHELP@tulane.edu
Faculty and Staff looking for support over the phone should call:
Main University IT
Students should visit the Service Desk at http://support.tulane.edu
Students may enter a support ticket at http://support.tulane.edu or email help@tulane.edu, SPHHELP@tulane.edu
Students looking for support over the phone may call:
The phone lines are available: Monday through Friday 7:00 AM – 9:00 PM or Saturday and Sunday 8:30 AM – 5:00 PM
All information subject to change, updated March 30th, 2020
