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COVID-19 Testing FAQ

We answer several questions related to testing and the Tulane surveillance program below, but visit the university's expanded Public Health Strategies page for more information.

How will I know when I should get tested? 

Tulane University is requiring all faculty, staff, and students to complete COVID-19 surveillance testing prior to arriving on campus or on their return to campus, including those those who have been on campus. Learn more on the university's testing page. Initial testing for faculty, staff, and students began the week of July 27 and will end August 18. Thereafter, testing will be required monthly, and you will get a follow-ip email each time to schedule.
 
If you have not received the email with your personal QR code, first conduct a search of your email box for a message from no-reply@lablynx.com.  (It could have gone to your junk/spam folder.)  A sample of the email you should have received is attached.
 
The email includes your individual QR code, which you must have in order to be tested. The QR code is specific to each university employee and student; they are not interchangeable. The attached email is a sample with no QR code.
 
If you have not received this email with a QR code, please send an email to chtestresults@tulane.edu and include your splash card number.
 
Everyone who will be on campus for any purpose must take a test between July 19 and August 19.  If you have questions, email chtestresults@tulane.edu

Where do I go for testing?

The Downtown Testing Center is next to Tulane Hospital’s LaSalle Garage exit, located at 226 South Villere Street, New Orleans, 70112.

The Uptown Testing Center is at Tulane Paterson House, aka, Tulane Paterson Hall. You can use your smartphone maps to locate by entering Tulane Paterson Hall for directions on uptown campus.

What else do we need to do? Will Tulane be conducting temperature checks? 

Tulane is delivering a daily (7 days per week) text message with a link to an easy-to-follow symptom monitoring protocol. Self-checks for temperature are included in this monitoring protocol. Tulane will not be conducting on-site temperature checks.You must fill out this questionnaire each day before you come to any Tulane campus. Learn more. 

What if I'm not getting the daily monitoring text messages?

If you are not getting the daily symptom questionnaire, check that your mobile phone is registered for emergency messages from Tulane. Visit this page for step-by-step instructions.Learn more. 

What if I'm not a full-time student or I'm taking classed online but need to go to the campus? Do I have to pay a fee for the surveillance testing?

Eligibility for the testing program is not linked to paying student health service fees or to class registration status (online or hybrid/in-person). There is no charge for the surveillance testing. All Tulane affiliates who are tested through the Tulane system and found to be positive will undergo Tulane contact tracing.

What happens if the surveillance testing determines that I'm positive for COVID-19?

If you test positive, do not return to class or work at Tulane. Remain isolated at home. If you are asymptomatic and feel well, you can likely continue work or class remotely. If you feel ill, contact your healthcare provider (employees and students who are not on T-SHIP) or the Student Health Center (students covered by T-SHIP). 

Medical services through Campus Health are only available to students who pay the student health service fee and have campus health access. Students who do not have campus health service access may call the nurse advice line for assistance, but they cannot be seen for illness at campus health. These students would have to see an outside healthcare provider if they need medical evaluation.  

What do I do if I exhibit symptoms of COVID-19 or have been exposed to someone who has tested positive? 

The Tulane Surveillance Testing program is only for asymptomatic/non-exposure testing. If you have symptoms of COVID-19 or you have been exposed, contact your healthcare provider (employees and students who are not on T-SHIP) or the Student Health Center (students covered by T-SHIP). 

Medical services through Campus Health are only available to students who pay the student health service fee and have campus health access. Students who do not have campus health service access may call the nurse advice line for assistance, but they cannot be seen for illness at campus health. These students would have to see an outside healthcare provider if they need medical evaluation.  

What does the contact tracing program entail?

Campus Health has implemented a Tulane community contact tracing program. This program utilizes in-person staff in addition to technology to notify people who were potentially exposed. For students, appropriate quarantine of the positive student and their contacts will be necessary. Consistent with HIPPA policies, confidentiality of employees and students with confirmed tests will be maintained. This protocol is based on CDC best practices and will be coordinated with City and State efforts.

If a positive test is confirmed, Campus Services will deploy a team to sanitize the person’s primary touchpoints (workspaces, classrooms, etc.) within 4 hours. 

For questions about contact tracing, email CHContactTrace@tulane.edu.

I'm a student, who is planning on traveling, what should I do in terms of COVID testing and reporting?

We want to remind students that if they decided to leave the city during this time, they must inform the university by completing this form and they must be tested and cleared before returning to campus.

What are students who are not housed in the welcome center (juniors, seniors, off-campus, graduate students) instructed to do about housing and coming on campus before they receive their initial COVID-19 screening test result?

Do not come to campus until you receive a negative test result. If you are waiting on your test result and it has been more than 36 hours since your test, please contact CHTestResults@wave.tulane.edu.

For students and faculty who are expected to report to class, but are still awaiting their initial screening test result, what should they do?

If you are waiting on your test result and it has been more than 36 hours since your test, please contact CHTestResults@wave.tulane.edu. Faculty who are scheduled to teach who haven’t received their test, should indicate this in their message to the address above. If a student has not received his or her test result and confirmed that it is negative prior to the first day of class, he/she should plan to join their classes online until the negative test result is confirmed. Faculty scheduled to teach who have not received his or her test result and confirmed that it is negative prior to the first day of class should arrange to teach remotely until their negative test result is confirmed.

After I get a follow-up screening test later in the spring semester, do I have to stay off campus until I get that test result (and confirm that its negative)?

No. Follow-up testing is a tool to monitor COVID-19 spread within the community. Those tested in the follow-up testing can continue coming to campus without their test result.

Can I make an appointment to be tested at one of the testing centers on my own, if I just want to get tested but I did not get an email asking me to schedule another test?

No. Faculty and staff who want to get tested in-between the regular testing schedule should contact their healthcare provider. Students who feel they should be tested outside of the schedule should contact Campus Health to discuss their options. DO NOT go to the testing center if you have COVID-19 symptoms.

If a student tests positive, what should they do? Do they have to tell their professors that they had a positive test, or just tell them that they need to attend class online or stay home?

If you test positive for COVID-19, Campus Health will help you determine whether to isolate/quarantine at home. You should contact Campus Health or your personal healthcare provider for further guidance. Tulane Contact Tracers will also contact you to determine any close contacts that may need to be notified and determine what areas on campus may need to be disinfected. You should notify your professor that you will be out due to health reasons, but you do not need to disclose why. Tulane Contact Tracers will not disclose the name of any person with COVID-19 to the contacts that are notified through the tracing program.

If I’m sick, where should I go for testing?

Faculty and staff who are sick should call their healthcare provider. Students who have campus health access and are sick should contact Campus Health. Students who did not pay to have campus health access should contact their healthcare provider.

If I get a COVID-19 test outside of the Tulane screening program and it comes back positive, what should I do?

If a student receives a COVID-19 positive test outside of the Tulane screening program you should complete the Illness Reporting Form (https://cm.maxient.com/reportingform.php?TulaneUniv&layout_id=17).

Faculty and staff should complete the Illness Reporting Form so that contact tracing can be implemented and the workspace can be cleaned. If you are an employee, you should also let your supervisor know that you are sick (you do not need to disclose the nature of that illness).

If I have a positive test, what will the contact tracers ask me? What will happen to the people who they notify about my positive test? Will they tell them that I tested positive?

Tulane Contact Tracers will discuss with you the isolation protocol and discern who you have been in “close contact” with during the last several days. Contact Tracers contact identified close contacts and tell them they were exposed to a known covid+ case and facilitate that person going into quarantine for 14 days. A close contact is someone you were closer than 6 feet for more than 15 minutes. The name of the covid+ individual is not shared.

What should I do if I do not receive the symptom check text messages?

If you are not getting the daily symptom questionnaire, check that your mobile phone is registered for emergency messages from Tulane. Visit this page for step-by-step instructions. Learn more.

What happens if I don’t want to answer these text messages, or arrange to block them?

Tulane’s daily symptom questionnaire is required for all employees and students who will be physically on-campus. For the safety of our community, everyone is expected to self-monitor for COVID-19 symptoms by completing a brief daily COVID-19 symptom questionnaire prior to coming to campus for class or work or participating in a Tulane sponsored event off campus.

If I am not coming on campus at all, can I opt out of the symptom checking program?

Students and employees who are not on campus consistently but make occasional visits on-site, must complete the questionnaire for each instance that they come to campus. Employees working remotely and students learning remotely do not need to complete the questionnaire.