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Voice Services

Telecommunications Department provides telephony services to Tulane University. They implement a number of cutting edge technologies including Voice over IP phone service. More information on Tulane Telecommunications is available here.

Contact

  • Office Hours: 8am -5pm
  • Phone: (504) 988-5414
  • Email: phones@tulane.edu
  • Location: Tidewater Bldg, Suite 1710
Aastra/Mitel Phone Instructions

To make a Local call

  • Press the ON/Speaker button, located at the bottom right (green button)
  • Dial 9 (to reach outside line) + local phone number, ex. 9 + 988-5405
  • To hang up the call, hang up the handset or press the end call button, next to the "1" on the keypad (red button)

To make a Long Distance call

*You will no longer start with 3+ long distance code

  • Press the ON/Speaker button, located at the bottom right (green button)
  • Dial 9 (to reach outside line) + long distance phone number, ex. 9 + 1-800-888-8888
  • You will be prompted to enter the "pass code" (long distance code)
  • Enter your five-digit long distance code, if successful you will hear "Code Accepted"
  • You will then be prompted to "enter the two-digit account code"
  • Enter 01, if successful you will hear "Code Accepted"
  • The call will connect
  • To hang up the call, hang up the handset or press the end call button, next to the "1" on the keypad (red button)

To make a call to another Tulane extension

  • Press the ON/Speaker button, located at the bottom right (green button)
  • Dial "8" + four-digit extension, ex. 85405
  • The call will connect
  • To hang up the call, hang up the handset or press the end call button, next to the "1" on the keypad (red button)

To set up your Voice Mail passcode

*This is the first step in setting up your new voicemail

  • Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
  • You will be prompted to enter a passcode: temporary passcode is 885263
  • Follow the prompts to set up your new passcode
  • Passcode must be six-digits

To set up you Voice Mail greeting

  • Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
  • Enter your passcode followed by the "#" key
  • Press "1" to access you voice mail box
  • You can add a "busy" greeting here if you wish by pressing "2" and following the prompts
  • To change your mailbox "No Answer" greeting, press "3"
  • To record a new "No Answer" greeting, press "1"
  • To listen to the greeting, press "2"
  • Follow the prompts to set up your new voice mail "No Answer" greeting

To change your PASSCODE

  • Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
  • Enter passcode followed by "#"
  • Press "8" to change your passcode
  • Enter your new passcode then press "#"

To check your Voice Mail messages

  • Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
  • Enter passcode followed by "#"
  • Press "1" to access your voice mail box
  • Your messages will start playing
  • To save a message, press "#"
  • To delete a message, press "7"
  • To repeat the message, press "2"
Guides/Video Tutorials

To find the model number of your phone

  • Turn your phone over
  • There is label towards the bottom
  • The model number is listed at the top of the label

6863i

6867i

M685i Expansion Module