Voice Services

Telecommunications Department provides telephony services to Tulane University. They implement a number of cutting edge technologies including Voice over IP phone service. More information on Tulane Telecommunications is available here.

Contact

Office Hours: 8am -5pm
Phone: (504) 865-5206
Email: help@tulane.edu
Location: Uptown Campus - Building 41 (Between Sharp Hall and Monroe Hall)

Aastra/Mitel Phone Instructions

To make a Local call

Press the ON/Speaker button, located at the bottom right (green button)
Dial 9 (to reach outside line) + local phone number, ex. 9 + 988-5405
To hang up the call, hang up the handset or press the end call button, next to the "1" on the keypad (red button)

To make a Long Distance call

*You will no longer start with 3+ long distance code

Press the ON/Speaker button, located at the bottom right (green button)
Dial 9 (to reach outside line) + long distance phone number, ex. 9 + 1-800-888-8888
You will be prompted to enter the "pass code" (long distance code)
Enter your five-digit long distance code, if successful you will hear "Code Accepted"
You will then be prompted to "enter the two-digit account code"
Enter 01, if successful you will hear "Code Accepted"
The call will connect
To hang up the call, hang up the handset or press the end call button, next to the "1" on the keypad (red button)

To make a call to another Tulane extension

Press the ON/Speaker button, located at the bottom right (green button)
Dial "8" + four-digit extension, ex. 85405
The call will connect
To hang up the call, hang up the handset or press the end call button, next to the "1" on the keypad (red button)

To set up your Voice Mail passcode

*This is the first step in setting up your new voicemail

Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
You will be prompted to enter a passcode: temporary passcode is 885263
Follow the prompts to set up your new passcode
Passcode must be six-digits

To set up you Voice Mail greeting

Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
Enter your passcode followed by the "#" key
Press "1" to access you voice mail box
You can add a "busy" greeting here if you wish by pressing "2" and following the prompts
To change your mailbox "No Answer" greeting, press "3"
To record a new "No Answer" greeting, press "1"
To listen to the greeting, press "2"
Follow the prompts to set up your new voice mail "No Answer" greeting

To change your PASSCODE

Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
Enter passcode followed by "#"
Press "8" to change your passcode
Enter your new passcode then press "#"

To check your Voice Mail messages

Press the Voice Mail button on the phone (top button, Voice Mail is displayed on screen)
Enter passcode followed by "#"
Press "1" to access your voice mail box
Your messages will start playing
To save a message, press "#"
To delete a message, press "7"
To repeat the message, press "2"